Privacy Policy

Effective Date: February 6, 2026

Last Updated: February 6, 2026

This Privacy Policy explains how SORTO SOLUTIONS CO. ("Sorto," "we," "our," or "us") collects, uses, stores, shares, and protects personal data when you access or use our website, mobile application, and related services (collectively, the "Services"). Sorto is an AI-powered inventory and insights platform designed to help users understand themselves through their belongings. We are committed to handling personal data responsibly, transparently, and in accordance with applicable data protection laws, including the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and relevant Southeast Asian data protection regulations. By using the Services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

1. Definition of Personal Data

"Personal Data" refers to any information, whether recorded in material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained, or when put together with other information would directly and certainly identify an individual, as defined under applicable data protection laws.

2. Information We Collect

Information You Provide Voluntarily

We may collect personal data that you voluntarily provide, including but not limited to:

Account and profile information (name, email address, username, profile details)
Content you upload to the Services, such as item photos, descriptions, categories, tags, notes, and preferences
Responses to quizzes, surveys, or assessments (e.g., Auras, Houses, Archetypes)
Communications with us (customer support, feedback, inquiries)
Information provided when participating in promotions, campaigns, or partnerships

Providing certain information may be required to access specific features of the Services.

Automatically Collected Information

When you access or use the Services, we may automatically collect:

Device and technical information (device type, operating system, app version)
Usage data (features accessed, interactions, session duration)
Log data (IP address, access timestamps, error reports)
Cookies and similar technologies used on our website and platforms

These are collected to ensure functionality, performance, security, and continuous improvement of the Services.

Information From Third Parties

We may receive information from third-party sources, such as:

Social login or authentication providers (if enabled)
Analytics, advertising, and marketing partners
Business or brand partners in connection with collaborations or campaigns

3. Purposes of Processing Personal Data

In accordance with the principles of transparency, legitimate purpose, and proportionality, we process personal data for the following purposes:

To provide, operate, and maintain the Services
To create and manage user accounts
To personalize experiences and generate insights
To develop, enhance, and improve AI features and platform functionality
To communicate service-related updates, notices, and announcements
To deliver marketing, promotional, or sponsored content from Sorto or third parties
To generate analytics, trends, and insights for research, commercial, and business intelligence purposes
To support partnerships, brand collaborations, and monetization initiatives
To enforce our Terms of Service and protect our legal rights
To comply with legal, regulatory, and contractual obligations

4. AI Functions and Automated Insights

Sorto uses AI and automated systems to analyze data provided through the Services.

AI-generated outputs are informational and interpretive
Results are based on available data and may evolve over time
Insights do not constitute professional, financial, or commercial advice
AI systems may be updated, refined, or expanded as the platform grows

5. Commercial Use, Monetization, and Marketing

To support the sustainability of the platform, Sorto may use collected information for commercial and monetization purposes, including partnerships with brands and third parties. This may include:

Aggregated, anonymized, or de-identified data
Trend analysis and usage insights
Category-level, archetype-level, or behavior-based analytics
Sponsored content, recommendations, or promotional offers

Personal data is handled in accordance with applicable laws, and reasonable safeguards are applied to limit identification risks where aggregation or anonymization is used.

6. Disclosure and Sharing of Personal Data

We may share personal data with the following:

A. Service Providers

Third parties who assist in operating the Services (e.g., hosting, analytics, communications, marketing, security).

B. Business and Brand Partners

Partners involved in advertising, insights, analytics, research, and commercial collaborations.

C. Affiliates and Corporate Transactions

Affiliates, subsidiaries, or successors in the event of mergers, acquisitions, restructuring, or asset transfers.

D. Legal and Regulatory Authorities

When required by law, regulation, legal process, or to protect the rights, safety, or property of Sorto, users, or others. All recipients are required to handle personal data in a manner consistent with this Privacy Policy and applicable laws.

7. Cookies and Similar Technologies

We use cookies and related technologies to:

Enable essential site functionality
Authenticate sessions
Analyze usage and performance
Support marketing and analytics activities

You may manage cookie settings through your browser or device preferences. Disabling cookies may affect certain features.

8. Data Subject Rights (Philippines and SEA)

In accordance with RA 10173 and applicable Southeast Asian data protection laws, you may have the right to:

Be informed of how your personal data is processed
Access and request copies of your personal data
Correct or update inaccurate data
Object to certain processing activities
Withdraw consent, where applicable
Request deletion or blocking of personal data, subject to legal limitations
File a complaint with the National Privacy Commission (Philippines) or relevant authority

Requests may be submitted using the contact details below.

9. Data Retention

Personal data is retained only for as long as necessary to fulfill the stated purposes, comply with legal obligations, resolve disputes, and enforce agreements. Thereafter, data is securely deleted or anonymized.

10. Data Security

Personal data is retained only for as long as necessary to fulfill the stated purposes, comply with legal obligations, resolve disputes, and enforce agreements. Thereafter, data is securely deleted or anonymized.

11. Children's Privacy

The Services are not intended for children under thirteen (13) years of age. We do not knowingly collect personal data from children. If such data is discovered, we will take appropriate steps to delete it.

12. Cross-Border Data Transfers

Personal data may be stored or processed outside the Philippines or Southeast Asia where our service providers operate. In such cases, we ensure appropriate safeguards consistent with applicable data protection laws.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will take effect upon posting, and continued use of the Services constitutes acceptance of the revised policy.

14. Contact Information

SORTO SOLUTIONS CO.

Email: winnie@sorto.com

Website: www.sorto.ph

Terms & Conditions

Effective Date: February 6, 2026

Last Updated: April 14, 2026

Welcome to Sorto. These Terms and Conditions ("Terms") govern your access to and use of the Sorto mobile application, website, and related services (collectively, the "Service"), operated by Sorto Solutions Inc. ("Sorto," "we," "us," or "our").

By accessing or using Sorto, you agree to be bound by these Terms.

1. Eligibility

You must be at least 13 years old to use Sorto. If you are under 18, you must have permission from a parent or legal guardian.

By using the Service, you represent that:

You meet the eligibility requirements
All information you provide is accurate and current

2. User Accounts

You are responsible for:

Maintaining the confidentiality of your account
All activities under your account

You agree not to:

Share your account with others
Impersonate another person
Create multiple accounts for abusive purposes

We reserve the right to suspend or terminate accounts that violate these Terms.

3. User-Generated Content

Sorto allows users to upload, store, and organize content including images, product details, descriptions, and related data ("User Content").

Ownership

You retain ownership of your User Content.

License to Sorto

By uploading content, you grant Sorto a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, process, analyze, display, and distribute your User Content for the purpose of operating, improving, and promoting the Service.

This includes:

AI-based tagging and categorization
Closet analytics and insights
Aggregated and anonymized data for platform features
Shared image databases for item matching

Responsibility

You are solely responsible for your User Content. You agree not to upload:

Content you do not have rights to
Illegal, harmful, or infringing material

4. Intellectual Property

All rights, title, and interest in the Sorto platform, including:

Software
Design
Branding
Features

are owned by Sorto or its licensors.

You may not:

Copy, modify, or distribute the Service
Reverse engineer or attempt to extract source code
Use Sorto branding without permission

5.Brand And Product Information

Sorto may display brand names, product details, and related content.

You acknowledge that:

Sorto is not affiliated with, endorsed by, or sponsored by any brands, unless explicitly stated
Product information may be user-submitted or AI-generated
We do not guarantee accuracy, completeness, or reliability of such information

6.AI Features and Insights Disclaimer

Sorto uses artificial intelligence and algorithms to generate:

Recommendations
Insights
Categorization
Behavioral analysis

These are provided for informational purposes only.

Sorto does not guarantee:

Accuracy of insights
Suitability for decision-making
Financial, purchasing, or lifestyle outcomes

You agree that:

Any decisions you make based on Sorto insights are at your own discretion and risk.

7.Acceptable Use

You agree not to:

Use the Service for unlawful purpose
Upload harmful, abusive, or infringing content
Attempt to access other users' data without authorization
Scrape, copy, or extract data from the platform
Interfere with the proper functioning of the Service

8.Privacy and Data Protection

Sorto processes personal data in accordance with Republic Act No. 10173 (Data Privacy Act of 2012)

By using the Service, you consent to:

Collection and processing of your data
Use of your data for platform functionality, analytics, and improvements

For full details, refer to our Privacy Policy.

9.Termination

We may suspend or terminate your access if you:

Violate these Terms
Misuse the platform
Engage in harmful or fraudulent activity

You may stop using the Service at any time.

10.Limitation of Liability

To the fullest extent permitted by law:

Sorto shall not be liable for:

Loss of data
Inaccurate insights or recommendations
User decisions based on the Service
Indirect, incidental, or consequential damages

The Service is provided "as is" and "as available."

We make no warranties regarding:

Reliability
Availability
Accuracy

11.Indemnification

You agree to indemnify and hold Sorto harmless from any claims arising from:

Your use of the Service
Your User Content
Your violation of these Terms

12.Modifications to the Service

We may:

Update features
Modify or discontinue parts of the Service
Change pricing (if applicable)

We are not liable for any modifications or interruptions.

13.Governing Law

These Terms shall be governed by the laws of the Republic of the Philippines.

Any disputes shall be resolved in the appropriate courts of the Philippines.

14.Changes to Terms

We may update these Terms from time to time.

Continued use of the Service constitutes acceptance of the updated Terms.

Terms & Conditions

Presence During Session

I understand that I, or an authorized representative, must be physically present during the upload session to assist with item identification and ensure safe handling.

Scope of Service

I understand that this service covers photographing and uploading items into my Sorto account and does not include closet organization, cleaning, laundry, repairs, or styling services.

Item Limits

I understand that my selected package includes a maximum number of items. Items exceeding this limit may require additional charges or a follow-up session.

Session Duration

I understand that each Physical Upload session is scheduled for up to five (5) hours, including setup and pack-up time. Depending on the volume and complexity of the items, the session may take longer.

If all items cannot be uploaded within the scheduled session, Sorto will prioritize uploads based on my selected category ranking

If additional time is required to complete the upload, it may be accommodated subject to availability and may incur additional charges.

Closet Preparation

I agree to prepare my closet before the scheduled Physical Upload session by:

Gathering all items I would like uploaded.
Hanging all clothing items prior to the session to help ensure an efficient upload process.
Ensuring there is sufficient workspace for the Sorto team to work comfortably and safely.
Removing any items that should not be included in the upload.

Item Responsibility

Sorto will handle all items with reasonable care.

However, Sorto is not responsible for:

Pre-existing damage
Wear and tear discovered during handling
Missing items that were not present during the session
Inaccuracies resulting from incomplete or incorrect information provided by the customer

Account Access

I authorize Sorto to temporarily access my Sorto account solely for the purpose of uploading and organizing my items during the Physical Upload service.

I understand that this may require resetting my account password and providing the necessary login credentials to facilitate the upload. Sorto will use this access only for the duration of the service and only to perform the agreed-upon upload activities.

Cancellation Policy

If I wish to cancel my booking, I will notify the Sorto Team via email or direct message. I understand that the following cancellation terms apply:

Cancellations made within 24 hours of booking are eligible for a refund. The refund amount will be less any applicable payment processing fees incurred during the transaction.
Cancellations made more than 24 hours after booking are non-refundable.

No-Show Policy

I understand that I or an authorized representative must be present at the scheduled appointment.

If I am unable to attend, I may designate a representative by providing their contact information before the service date.

A maximum waiting period of thirty (30) minutes will be provided.

If no representative, authorization, or confirmation is received within this period, the appointment will be considered a no-show and all payments made will be non-refundable.

Rescheduling Policy

I may request to reschedule my appointment within seventy-two (72) hours or three (3) days after booking confirmation.

Rescheduling requests made after this period may be subject to a rebooking fee and will depend on schedule availability.

If I cancel my booking and subsequently wish to rebook, I understand that a rebooking fee equivalent to 50% of the selected package price may apply.